Customer Readiness Test of new ride-sharing platform for luxury German auto maker

Challenge:
1. Client pursuing a strategy for establishing itself in the car-sharing market, albeit having no previous experience or customers in this segment
2. Incorporation of telecommunication partners for wide-reach accessibility of services
3. Ensuring high-quality logistics solutions for the car-sharing fleet

Idea:
1. Development of an owned car-sharing fleet to increase competitiveness
2. Advancements in fleet logistics to monitor and ensure high-quality services while protecting the vehicles and their passengers

Objective:
End-to-end testing of the entire booking process for various vehicles from the fleet using the app

Results:
1. Tested E2E customer experience using own and hired testers, from booking available cars, conducting test drives, and ensuring correct billing via the app
2. Reported gaps in quality, bugs, and other challenges via risk reports to the client company
3. Supported the development of improvement and optimization tactics