Transformation of BSS-systems for improved scalability and efficiency

Challenges:
1. The client primarily used manual processes and interfaces between their systems, which reduced efficiency
2. Significant data quality challenges due to redundant and unsynchronized data storage systems

Idea:
1. Introduction of a modern, scalable BSS system
2. Implementation of a completely new online ordering system
3. Management of the transition from the previous IP service provider
4. Design and implementation of an integrated customer communication approach
5. Ensuring synchronized data management between the BSS and ERP systems

Objective:
Holistic transformation and modernization of the existing BSS stack to improve efficiency and scalability

Solution:
1. Complete migration of the entire customer base to the new BSS stack
2. Significantly increased scalability in customer activation and support
3. Massive reduction in manual activities in Customer Care thanks to the introduction of largely automated ordering and activation processes