Full system architecture restructuring for a regional utilities provider

Challenge:
1. Operation of complex infrastructure and processes with a low level of digitalization and automation, leading to high capacity commitment and high risk of errors due to manual processes
2. Inadequate customer experience due to white spots in the process chain
3. Strategic decision to operate the telecommunications business through an outsourced company, leading to the complete separation of platforms and processes shared with the utilities division (electricity and gas)

Idea:
1. Streamlining/optimizing the system architecture through the centralization of the BSS system as the leading system and the replacement of platforms/systems shared with the utilities area with Telco-specific solutions (e.g., financial accounting, document management)
2. Increasing digitization and data quality by connecting the sales front-ends to back-end systems
3. Successive increase in automation through platform upgrades and integration of modules and services (e.g. WBCI)
4. Further development of processes in line with business requirements

Objectives:
1. Reduction in capacity commitment and error rates by removing manual processes
2. Transfer of processes designed for the utility sector to telecommunications-specific processes
3. Improvement in customer experience by establishing competitive product enhancements and services

Solution:
1. Development and definition of a comprehensive system architecture
2. Definition of core objectives, derived into individually-implementable packages of measures with added value
3. Evaluation and comparison of solution approaches/costs
4. Creation of specifications, management of requirements, and implementation analysis
5. Support during the test and commissioning phases