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IT Consultant / Business Analyst, ServiceNow (m/f/d)

cabe5f5c-1a6f-4dd5-901f-738d40f55199

January 21, 2026

January 1, 2027

Freelance

Description

As an IT Consultant / Business Analyst – ServiceNow (m/f/d), you will accompany and shape ServiceNow projects end-to-end—from consulting and concept design through implementation and in-life support.


You will act as a key interface between business and IT, translating requirements into scalable ServiceNow solutions, supporting stakeholders, and contributing to the continuous development of Servistio’s ServiceNow service portfolio.


When relevant live projects are available, our team will contact you with opportunities that fit your profile.

Requirements


Mandatory Qualifications

  • Experience with ServiceNow, or strong motivation and readiness to acquire ServiceNow expertise

  • Professional experience in: Software development; Technology consulting and/or System integration

  • Practical experience in at least one of the following domains: IT Service Management (ITSM); HR; Customer Service (CS)

  • Strong analytical and conceptual skills

  • Enjoy working as an interface between IT and business departments

  • Fluent English (spoken and written)

Hard Skills (Depending on Project Focus)

Experience or exposure to one or more of the following ServiceNow modules is a strong advantage:

  • CSM – Customer Service Management

  • SOM – Sales & Order Management

  • FSM – Field Service Management

  • HRSD – HR Service Delivery

Soft Skills

  • Strong communication and stakeholder management skills

  • Structured, proactive, and solution-oriented working style

  • Willingness to travel within the DACH region as part of consulting engagements (not a no-go)

  • Team-oriented mindset aligned with Servistio’s values and culture

Nice-to-Have

  • German language skills (bonus, not mandatory)

  • Experience working in multicultural or international consulting environments

Responsibilities

  • Accompany and design ServiceNow projects from initial consulting and conception through implementation and in-life operation

  • Analyze, design, and implement technical and functional requirements in: IT Service Management (ITSM); HR; Customer Service (CS)

  • Conduct business analyses to identify optimization opportunities for digital workflows

  • Configure and customize ServiceNow modules according to project and client needs

  • Support the training and mentoring of junior consultants

  • Take responsibility for (sub-)project management, including: Stakeholder management; Coordination and reporting

  • Actively contribute to the design, expansion, and continuous improvement of our ServiceNow service portfolio

active

Remote

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